SPECIFIC DUTIES:
Essential

• Processes customer orders received via phone, fax, email or walk-ins
• Prospects for new customers by phone and in person
• Ensures product is correct for customer’s application (based upon customer information & willingness to share required specifications.)
• Processes requests for samples and literature
• Prepares quote requests for customized products and ensures that the specifications are provided in an accurate and precise manner
• Completes paperwork and administrative tasks associated with position
• Follows up on orders to ensure they have shipped on time and provides shipping information to the customer when requested
• Works with team and coach to achieve marketing plan goals
• Quotes customers verbally, electronically or written and follows up as required
• Builds/grows account base by providing magnetic solutions for customers and prospects
• Uses WPCRM for daily customer contact activities (quotes, samples, literature, notes, and analytics)
• Makes suggestions for Tradeshow booth design
• Attends trade shows and follows up on leads/prospects
• Provides Tradeshow booth set-up and tear-down

Marginal

• Provides feedback to Marketing department on printed and web-based collateral
• Other duties as assigned

KNOWLEDGE / SKILLS:

• Previous experience in the printing and/or advertising specialty industry
• Previous sales/customer service experience
• Product knowledge
• Knowledge of internal company procedures and policies pertaining to lead times, shipping methods, credit and paper flow
• Knowledge of standard business practices and procedures
• Proficient with Microsoft Word, Excel, and Microsoft Outlook
• Proficient with WPCRM, Sales Analysis, Customer Inquiry and Part Number Inquiry modules of Aplus (Infor)
• Familiar with processes of accounts receivable, work orders, inventory accounting, order entry, and purchasing

QUALIFICATIONS:

• Ability to assimilate information and make decisions based on research
• Ability to effectively interact with all levels of company team
• Ability to effectively interact with external customers
• Ability to establish and maintain effective work relationship with team members
• Ability to handle multiple tasks
• Ability to maintain confidentiality
• Ability to organize tasks
• Customer service and team oriented
• Demonstrates effective negotiation skills
• Demonstrates effective oral, telephone and written communication skills
• Detail oriented
• Handles difficult situations with diplomacy
• Keyboarding average 35 wpm accurately
• Able to travel up to 10% of time for trade shows as needed

EDUCATION:

• Two years of college or business training and 3 years previous sales experience or suitable combination of both